We are committed to complying with the legislation in the field of personal data protection according to the standards. The protection of personal data is very important to us and we use this data only for the stated purposes. We have also taken all the necessary technical measures for their protection and compliance with the regulations on the protection of personal data.
We would prefer not to store any data from our customers at all. However, we need certain data to be able to deliver our services and products. We guarantee your privacy by handling this data carefully.
We store the following data of our customers / potential customers when they use the configurator, forms, create an account on store or when they send info on our emails: name, email address, phone number, delivery address, data regarding the personalization of the ordered product/velomobile (such as driver’s height or weight). If we consider that we still need other data/info, we will inform the implied persons, as well as their purpose.
We need this info in order to send the quotations based on the preferences from the configurator, to communicate with you if we start the production of your velomobile, to deliver the product or to provide you with support.
We will never give your data to third parties that are not involved in the service/product, unless you ask us to do so, if it prevents an offence or relates to national security, or protects individual safety or public safety. We may transmit your personal data only in accordance with legal requirements or your consent, for the purpose of providing the service or legitimate interest. We will never sell your data to third parties.
For example we may collect your data through some tools, which are part of private services, such as Google Forms, ClickUp Forms or MailChimp, that help us to deliver the best experience possible regarding our services and products. When you subscribe to our newsletter or you communicate with us on email, we will save your email address and occasional we may send you emails/newsletters, for your interest, using the MailChimp service.
These are private services and your email address will not be shared with other parties. Of course you can unsubscribe at any moment by contacting us.
Your rights
✓ The right to be informed about the personal data we have collected, how it is collected and how this data is used;
✓ The right to request the rectification/correction of the data we had about you, if they are incorrect, incomplete or for any other reason;
✓ The right to portability, i.e. you have the right to receive the personal information provided by you in a structured and commonly used format;
✓ The right to challenge/object to certain uses of personal information, if you believe that this data is being processed for purposes other than the purposes necessary for the provision of our services or to comply with a legal obligation;
✓ The right to request the deletion of your personal information, request that we will honor as soon as possible unless we have a legitimate reason not to delete the data.
✓ The right to restrict processing, through which you can ask us to restrict the processing of certain personal information, but remember that this may lead to a reduction in the possibilities to benefit from the services offered;
For more details regarding the information presented above, you can contact us by email at “[email protected]”.